My Order
How to place an order?
To finalize your order, please log in to your R3 CONCEPT account or continue as a guest.
Let yourself be guided through the steps of the ordering process:
- Your cart: once you have chosen your products, click on "Proceed to checkout"
- Login: If you are already logged into your personal account, this step will not be visible.
- Address: Select your shipping and billing address. You can also add a new address at this step.
- Delivery: Choose the desired delivery method.
- Payment: Check your order through the summary and choose your desired payment method. Complete your bank details on the secure payment page and confirm.
- You are automatically redirected to the validation of your order
How can I cancel my order?
When your order is in "Payment accepted" status, you have a maximum of 2 hours to cancel your order. You can cancel your order directly on the order confirmation page or via the "My orders" tab. If the order has a different status or if you exceed the time limits mentioned above, you will not be able to cancel it.
What if I receive the wrong product?
You have not received the correct item?
In case your order does not meet your expectations, contact our customer service at [email protected]
Do you offer exchanges for faulty items?
Yes, we offer exchanges.
Shipping
What are your delivery times?
Free standard delivery & returns in Canada for all orders over 120$ CAD.
Standard delivery in Canada within 3-5 working daysExpress delivery in Canada within 2-4 working days
Free standard delivery & returns in United States for all orders over 120$ CAD.
Standard delivery in United States within 3-7 working daysExpress delivery in United States within 2-5 working days
International delivery
Express delivery within 2-8 working days
Please note: Taxes and customs duties in the state of destination are at the expense of the customer/ consignee.
How much will shipping cost?
Free standard delivery & returns in Canada for all orders over 100$ CAD.
Free standard delivery & returns in United States for all orders over 100$ CAD.
International delivery
Please note: Taxes and customs duties in the state of destination are at the expense of the customer/ consignee.
Can you provide worldwide shipping?
Yes, we provide worldwide shipping.
Product
How do I return my product?
TO BEGIN THE RETURN PROCESS, PLEASE CLICK HEREand follow the step or CONTACT THE CONSUMER SERVICE TEAMTO REQUEST A RETURN LABEL. YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL. YOU MAY DROP YOUR PACKAGE AT ANY CANADA POST, UPS OR FEDEX LOCATION
Do you offer extended warranties?
Yes, the foundation of R3 CONCEPT is based on sustainability. Offering our customers a product with a long guarantee is our mission.
