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RETURN POLICY

We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 30 days of the delivery (according to the delivery notice).

TO REQUEST A RETURN

TO BEGIN THE RETURN PROCESS, PLEASE CONTACT THE CONSUMER SERVICE TEAM TO REQUEST A RETURN LABEL. YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL. YOU MAY DROP YOUR PACKAGE AT ANY FEDEX LOCATION.

WHAT IS THE REFUND POLICY?

ONCE YOUR RETURN HAS BEEN PROCESSED, YOU WILL RECEIVE A CONFIRMATION OF YOUR REFUND. 

 

EXCHANGE POLICY

If for any reason you want to do an exchange, you will have 30 days from the delivery date (according to the delivery notice). If you want to do an exchange, please contact us by email at info@r3concept.com

 We will send you the item you want (subject to availability) only after reception and inspection of the exchanged item. Charges may apply.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

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